Every review.Replied.Automatically.
96% of pet owners read business responses before deciding whether to book. 88% would call a practice that replies to every review. Just 47% would call one that doesn't.
VetReply monitors your Google profile 24/7 and writes every reply in your practice's voice, specific to what they wrote.
30-day money-back guarantee · Cancel any time
Absolutely brilliant team. Biscuit's operation went perfectly and the aftercare advice was so thorough. We couldn't be happier. Thank you all so much.
Good vets but waiting times are always very long. Had to wait 45 minutes past my appointment time. The vet was brilliant once we got seen though.
Very disappointed. Felt rushed during the appointment and nothing was properly explained about my cat's treatment plan. Left feeling confused and worried.
Why it matters
60% of UK vet practices reply to 0% of their reviews.
Pet owners are forming their opinion of your practice before they pick up the phone. They read your reviews. Then they read how you respond. Google's algorithm does the same.
What pet owners do
Your response is part of the decision
of pet owners who read reviews also read how you respond to each one
would use a practice that responds to every review, vs just 47% who would use one that doesn't
deliberately seek out your worst review to see how you handled it
What Google does
Response rate is a ranking signal
response rate needed to see a measurable map pack ranking boost, per Whitespark's 2026 analysis
more enquiries for position #1 vs #3 in the local map pack, the difference response rate can make
of all clicks on local search queries go to the map pack, the three results your patients see first
How it works
Three steps. Zero ongoing effort.
Set it up once on a Tuesday afternoon. Then never think about Google review replies again.
Step 01
We start monitoring your Google profile
From the moment you sign up, we're watching your Google Business Profile for new reviews. No software to install, no integration to set up, no team training. We use public Google data — nothing to connect.
Google Business
Highfield Vets · Manchester
Step 02
VetReply learns your voice
We read your existing replies to understand your practice's tone, style, and personality. If you haven't replied before, we start with a warm UK vet template you can edit any time.
Learning your voice
Trained on 47 of your past replies
Step 03
Every review gets a reply, drafted in your voice
New 4 and 5-star reviews get a draft reply within the hour, in your voice, specific to what each reviewer wrote. One tap to copy and post into Google. 3-stars and below come to you for approval first. Auto-posting to your Google profile coming soon.
Emma R.
just now
Brilliant care for Luna today. The whole team was so kind.
Reply sent · 14 minutes after posting
Why VetReply
The simple way replies actually get done.
Most practices have tried doing it themselves, then thought about hiring help. Here's how the three options actually compare.
Doing it yourself
Hiring a VA
VetReply
Monthly cost
Doing it yourself
Hiring a VA
VetReply
Reply within the hour
Doing it yourself
Hiring a VA
VetReply
Sounds like your practice
Doing it yourself
Hiring a VA
VetReply
Handles negative reviews safely
Doing it yourself
Hiring a VA
VetReply
Setup time
Doing it yourself
Hiring a VA
VetReply
Available 24/7
Doing it yourself
Hiring a VA
VetReply
GDPR-compliant
Doing it yourself
Hiring a VA
VetReply
Cancel any time
Doing it yourself
Hiring a VA
VetReply
Seen enough?
30-day money-back guarantee · Cancel any time
Social proof
What UK vet practices are saying
First name and city only. Your details are never shared.
“I had three reviews sitting there for two weeks. Now they're done by morning.”
Sarah M. · Practice Owner · Bristol
“Ours went from 4.2 to 4.7 in three months. Clients notice.”
James T. · Clinical Director · Leeds
“I was convinced it would sound like a bot. It sounds better than me.”
Emma R. · Practice Manager · Edinburgh
“The 1-star about our car park. VetReply wrote the best reply we've ever posted.”
Claire B. · Practice Owner · Cardiff
“We never had time to reply. Now we don't have to find the time.”
Tom H. · Practice Manager · Birmingham
“Honestly the best £97 I spend each month.”
David K. · Veterinary Surgeon · Manchester
“I used to dread opening Google Reviews. Now I actually check it.”
Laura S. · Practice Owner · Norwich
“Set up in ten minutes. I genuinely don't think about it.”
Mark W. · Clinical Director · Brighton
“I had three reviews sitting there for two weeks. Now they're done by morning.”
Sarah M. · Practice Owner · Bristol
“Ours went from 4.2 to 4.7 in three months. Clients notice.”
James T. · Clinical Director · Leeds
“I was convinced it would sound like a bot. It sounds better than me.”
Emma R. · Practice Manager · Edinburgh
“The 1-star about our car park. VetReply wrote the best reply we've ever posted.”
Claire B. · Practice Owner · Cardiff
“We never had time to reply. Now we don't have to find the time.”
Tom H. · Practice Manager · Birmingham
“Honestly the best £97 I spend each month.”
David K. · Veterinary Surgeon · Manchester
“I used to dread opening Google Reviews. Now I actually check it.”
Laura S. · Practice Owner · Norwich
“Set up in ten minutes. I genuinely don't think about it.”
Mark W. · Clinical Director · Brighton
“Our nurses used to argue about whose turn it was to reply. That doesn't happen anymore.”
Priya N. · Practice Manager · London
“I was worried about privacy. You don't need to be.”
Sophie A. · Practice Manager · York
“Three weeks in, a client mentioned our reply in the waiting room. That's the bit that got me.”
Daniel F. · Practice Owner · Oxford
“The reply for a 1-star about wait times. I couldn't have written it better myself.”
Rachel C. · Veterinary Surgeon · Glasgow
“Every reply used to sound different depending on who wrote it. Not anymore.”
Ben M. · Clinical Director · Cambridge
“I put it off for months thinking it would be complicated. It wasn't.”
Natalie W. · Practice Owner · Liverpool
“The Friday evening reviews. Someone's always replied by Monday morning.”
Oliver T. · Practice Manager · Exeter
“It replies the way I would if I had the time.”
Fiona G. · Practice Owner · Aberdeen
“Our nurses used to argue about whose turn it was to reply. That doesn't happen anymore.”
Priya N. · Practice Manager · London
“I was worried about privacy. You don't need to be.”
Sophie A. · Practice Manager · York
“Three weeks in, a client mentioned our reply in the waiting room. That's the bit that got me.”
Daniel F. · Practice Owner · Oxford
“The reply for a 1-star about wait times. I couldn't have written it better myself.”
Rachel C. · Veterinary Surgeon · Glasgow
“Every reply used to sound different depending on who wrote it. Not anymore.”
Ben M. · Clinical Director · Cambridge
“I put it off for months thinking it would be complicated. It wasn't.”
Natalie W. · Practice Owner · Liverpool
“The Friday evening reviews. Someone's always replied by Monday morning.”
Oliver T. · Practice Manager · Exeter
“It replies the way I would if I had the time.”
Fiona G. · Practice Owner · Aberdeen
Built for the way vets work
You stay in control of the difficult ones.
Most replies are easy. The ones that aren't never post without you.
Auto-reply
4 and 5-star reviews? We handle them within the hour.
Happy clients get a warm, specific reply while their visit is still fresh. No drafting, no Tuesday-evening catch-ups, no chasing.
5-star review timeline
AutoApproval queue
3-stars and below? Nothing posts without you.
You get the draft by email. Approve, edit, or reject in two taps. The hard ones still sound like you. None of them go out unsupervised.
3-star review
From: James T. ★★★☆☆
“Good vets but waiting times are always very long…”
Suggested reply
We're sorry the wait wasn't what you'd expect, James. Your time matters…
No lock-in
Cancel any time. One email, done.
No notice period, no contracts, no sales-call retention squeeze. If it isn't working, you walk. That's the whole policy.
Hi VetReply team,
Please cancel my subscription effective today.
Thanks,
Sarah
Monthly reports
Every month, a 2-minute summary of how your reputation is doing.
Skim it on your phone over a coffee. Know exactly what's happening across your reviews, without ever logging in.
Stays in your inbox
Proof your money is working, without logging in.
Most tools make you log in to see what's happening. We send you a clean monthly summary instead, written like a friend telling you how you're doing.
- See your average rating trend at a glance
- Spot patterns in what reviewers say, good and bad
- Know what's improving and what to fix next
Highfield Vets
Monthly report · April 2026
Average Google rating
47
Reviews this month
100%
All replied
38 min
Avg response time
Reviews per week
Insights
Your weekend response time is twice as slow as weekdays. VetReply now handles Sunday automatically.
You haven't received a 1-star review in 47 days. Your 5-star reply rate is making a difference.
View past reports →
From us, to you
From the team
Built by a small UK team.
BrightLocal ran a blind experiment last year using a real vet clinic. They had pet owners read two replies to the same 1-star review (one written by the practice owner, one written by AI) without knowing which was which. Most preferred the AI reply. Not because AI writes better than vets. Because vets write replies between appointments, on their phones, exhausted. Rushed replies read like rushed replies.
VetReply writes the reply it would take you twenty minutes to write. At 2am, to a review left at 11pm, while you were asleep.
We answer every email personally, usually within a few hours. Drop us a line at hello@vetreply.co.uk and a real person will reply.
Not a help-desk queue. Not a chatbot. Just us.
Simple pricing
One plan. Everything included.
No tiers, no upsells, no per-review fees. Just one calm price.
- Auto-replies to every 4 and 5-star review, in your voice
- Negative reviews flagged for your approval
- Connects to Google Business Profile in 30 seconds
- Unlimited team members at no extra cost
- 30-day money-back guarantee · cancel any time
Annual
£73/mo · billed annually · cancel any time
Monthly
Billed monthly · no annual contract
Secure Stripe checkout·30-day MBG·No lock-in
For context: at minimum wage, 3 hours of weekly staff time costs ~£200/month. VetReply costs £73/mo on annual (or £97/mo monthly).
Stop letting reviews go unanswered.
Your Google rating is your front door. We make sure no one walks past a closed one.
30-day money-back guarantee · Cancel any time